Welcome to Venus Shop

These Terms and Conditions govern your use of elegantladiesshoes.com (“Website”) operated by Venus Shop (“we,” “us,” or “our”). By accessing or using our Website, you agree to comply with these terms. Please read them carefully.

1. Our Customers

Venus Shop caters to fashion-conscious women who appreciate beautifully crafted footwear including boots, sandals, shoes, and sneakers. Our products are designed for customers seeking both style and comfort in their everyday wear.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases through our Website.

2.2 User Responsibilities

You agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the Website only for lawful purposes

2.3 Prohibited Activities

You may not:

  • Use our Website in any way that could damage, disable, or impair its functionality
  • Attempt to gain unauthorized access to any part of the Website
  • Use any automated systems to extract data from our Website
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive to accurately display the colors, designs, and features of our footwear. However, slight variations may occur due to monitor settings and photography limitations.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Pricing

Prices are shown in US dollars and are subject to change without notice. We are not responsible for typographical errors in pricing.

4. Orders and Payments

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including product availability or suspected fraudulent activity.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

4.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.

5.3 Customs and Duties

International customers are responsible for any customs fees, taxes, or import duties. These charges are not included in the product price or shipping cost.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be in original condition
  • Unworn with original tags attached
  • Include all original packaging

Hygiene Notice: For health reasons, we cannot accept returns on sandals that have been tried on without protective footwear (like socks).

6.2 Return Process

To initiate a return or exchange:

  1. Email us at [email protected] with your request
  2. Wait for approval and return instructions
  3. Ship your return to: Venus Shop Returns, 2014 Maple Street, Santa Ana, US 92701

Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method and may take 5-10 business days to appear in your account.

7. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Venus Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased through it. Our total liability for any claim related to these Terms or your use of the Website shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our Website with a new “Last Updated” date. Your continued use of the Website after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Venus Shop
2014 Maple Street
Santa Ana, US 92701
Email: [email protected]