Welcome to Venus Shop’s FAQ section! We’ve compiled answers to common questions about our footwear collections, shipping policies, and more to ensure your shopping experience is as effortless as our delivery service.

Product Questions

1. What types of footwear does Venus Shop offer?
We specialize in four main categories of women’s footwear: Boots, Sandals, Shoes, and Sneakers. Each collection blends current trends with timeless comfort for the fashion-forward woman.
2. How do I know what size to order?
We recommend checking our detailed size guide available on each product page. Our footwear follows standard US sizing, with conversion charts for international customers. If you’re between sizes, we suggest sizing up for boots and down for sandals.

Shipping & Delivery

3. Where does Venus Shop ship?
We offer global delivery to most countries (excluding some Asian and remote regions). Our headquarters are in Santa Ana, California, but we ship worldwide through premium carriers.
4. What are my shipping options?
We provide two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Shipping (orders $50+ via EMS): 15-25 business days after processing
All orders require 1-2 business days for quality inspection before shipping.
5. How can I track my order?
You’ll receive a tracking number via email as soon as your order leaves our facility. For Standard Shipping, use the carrier’s website (DHL/FedEx). For Free Shipping, track via EMS.

Returns & Exchanges

6. What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, in original packaging with tags attached. Please contact us at [email protected] to initiate a return.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Payments & Accounts

8. What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.
9. Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Customer Service

10. How can I contact Venus Shop?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours on business days. Our physical address is 2014 Maple Street, Santa Ana, US 92701.
11. Do you offer discounts for bulk orders?
For inquiries about wholesale or bulk purchases, please email us with details about your request. We’re happy to discuss special arrangements!

Didn’t find your question here? Our customer care team is always ready to help at [email protected]. We’re committed to making your Venus Shop experience as comfortable as our footwear!